Dear HarmonySite administrator,
Please be aware of an issue with uploading files to your HarmonySite from an iPhone/iPad. In actual fact, this is nothing to do with HarmonySite - the same issue applies to uploading files to ANY website from an iPhone/iPad...
When selecting the file from your iPhone/iPad that you want uploaded, if the file resides within Dropbox then it will probably NOT be uploaded correctly. The file will SEEM to be uploaded, but the copy of the file that ultimately gets stored in your HarmonySite may have ZERO SIZE (in other words, an empty file). Files NOT in Dropbox (in other words, just regular files on your iPhone/iPad) will get uploaded fine.
This is particularly relevant to the "Assessments" system, where your members upload "riser tapes" (typically MP3 files) to be assessed for performance readiness.
Please see an example below...
1. On the "submit assessment" page, click the "Choose File" button...
2. Then click "Browse"...
3. Then click "Dropbox"...
Any file you select from that point forward will likely be received by HarmonySite as an empty file.
Files "On My iPhone" should be fine. I can't comment on files from "iCloud Drive" or "Google Drive". We haven't done any testing on those. But iCloud and Google Drive work in a similar way to Dropbox, so the issue may well be present with those too.
This is actually a bug in the iPhone software (or perhaps in the Dropbox app on iPhones). Files that reside in Dropbox are never actually downloaded from Dropbox to your iPhone until you click on them to open them. Until that point, the file is just a "placeholder" (an empty file, showing the file's name and date), not the full file. When you click on that file to open it, it gets downloaded from Dropbox at that point. Uploading the file to a website (such as HarmonySite) SHOULD count as "opening" the file. But somehow that's not happening. As I said, a bug.
The only workaround I can think of is to manually copy the file from the Dropbox folder to a separate folder "On My iPhone" BEFORE attempting to upload it to the website.
Thank you to Support Ninja Caitlin for doing testing to isolate this issue.
Please let your members know about this.
In harmony,
Mark Virtue
HarmonySite
Australia
+61 2 8005 4277
Skype name: mvirtue
